Those who have ever tried the Filipino instant noodle brand “Lucky Me!” know that their noodles and pancit canton are a must have in the kitchen. Aside from the fact that it is fast and easy to make it also tides us over when we’re running short on our weekly or monthly allowance! So it’s no wonder why a certain Juhram John Fuentes become disappointed over a pack of pancit canton that didn’t contain its seasonings.
For this reason, Fuentes sent a private message to the Facebook page of Lucky Me. And shared a photo of their product.
Consequently, a Customer Care Specialist from Monde Nissin reached out to him via Messenger — asking for an apology for the inconvenience.
“Mahalaga po sa amin ang iyong feedback. Kaya makakaasa kang ito ay bibigyan naman ng sapat na pansin para atin itong maisaayos.”
In addition, the instant noodle company said that they would send replacements and token to Fuentes.
After asking for his personal information and the address of his preferred courier, Monde Nissan Corporation immediately sent him a package. Much to his surprise, the company gave him a Lucky Me instant noodle pancit canton pouch with different flavors.
As expected, this kind and very professional gesture from the Monde Nissin Corporation gained positive reactions from a lot of netizens. Many are commending the company for being understanding and responsive to its valued consumers — even in social media. Likewise, they have now won the hearts of many netizens for their proper treatment to their customers. Here are some of their comments: